Customer Care


At Baumatic we take pride in providing our customers a great experience.  Our skilled & friendly Customer Care team are here to assist you with any enquiry. 


To best assist you with your enquiry please use the following contact methods:

Customer Care Support and and Warranty:  1800 444 357

Retail Partner Enquiries including Where to Buy: 1300 556 816

  • Warranty

    All Baumatic products come with a 2 year manufactures warranty. Specified Studio Solari products come with a 3 year warranty, giving you peace of mind when you make your purchase.

    Warranty Enquiry

  • Spare Parts Shop

    Baumatic Spare Parts Shop offers a comprehensive range of original spare parts and accessories providing the perfect solutions to enhance your appliances and keep them working at their best for longer. Browse our full range at our online Spare Parts Shop and get it delivered right to your door!


    If you can't find the part you are looking for contact us on 1800 444 357

    Buy Online

  • User Manual

    Search here for a user or installation manual

    User Manual

  • Troubleshooting

    Many issues can be resolved through troubleshooting tips. 

    Please take some time to look through our questions and answers to see if there is a simple answer for you.

    Click here for Troubleshooting Tips